Report on Hdfc Bank

1 PROJECT FINAL REPORT ON BANKING BY JIGAR SONI AT Summer Internship Project 2 PROJECT TITLE A project report on COMPANY GUIDE FACULTY GUIDE ================ ============== Mr. Manish Panchal Prof. Pragna Kaul Branch Manager IBMR Ahmedabad Kapadwanj. Prepared by : Jigar J Soni Roll no. 5 , Div – A IBMR _Ahmedabad Year – 2008/09 3 Acknowledgements If words are considered to be signs of gratitude then let these words Convey the very same My sincere gratitude to HDFC BANK for roviding me with an opportunity to work with BANK and giving necessary directions on doing this project to the best of my abilities. I am highly indebted to Mr. Manish Panchal. , Branch Manager and company project guide, who has provided me with the necessary information and also for the support extended out to me in the completion of this report and his valuable suggestion and comments on bringing out this report in the best way possible. I also thank Prof. Pragna Kaul, IBMR_Ahmedabad, who has sincer ely supported me with the valuable insights into the completion of this project. I am grateful to all faculty members of IBMR_Ahmedabad and my 4 friends who have helped me in the successful completion of this project. 5 CONTENTS Sr. No. Subject Covered Page No. 1 Banking Structure in India 6-7 2 Indian Banking Industries 8-9 3 Upcoming Foreign Bank in India 10 4 HDFC BANK 11-12 5 Company Profile 13-15 6 Technology used 16-19 7 Product and Customer segments 20-23 8 Business Strategy 24-25 9 Inside Hdfc Bank 26-31 10 Rupee Earned – Rupee Spent 32-33 11 Recent Development 34-41 12 SWOT Analysis 42-48 13 Project on Plastic Money 49-55 6 BANKING STRUCTURE IN INDIA Scheduled Banks in India (A) Scheduled Commercial Banks Public sector Banks Private sector Banks Foreign Banks in India Regional Rural Bank (28) (27) (29) (102) †¢Nationalized Bank †¢Other Public Sector Banks (IDBI) †¢SBI and its Associates †¢Old Private Banks †¢New Private Banks (B) Scheduled Cooperative Banks Scheduled Urban Cooperative Banks (55) Scheduled State Cooperative Banks (31) 7 Here we more concerned about private sector banks and competition among them. Today, there are 27 private sector banks in the banking sector: 19 old private sector banks and 8 new private sector banks. These new banks have brought in state-of-the-art technology and Aggressively marketed their products. The Public sector banks are Facing a stiff competition from the new private sector banks. The banks which have been setup in the 1990s under the guidelines of the Narasimham Committee are referred to as NEW PRIVATE SECTOR BANKS. New Private Sector Banks †¢Superior Financial Services †¢Designed Innovative Products †¢Tapped new markets †¢Accessed Low cost NRI funds †¢Greater efficiency 8 INDIAN BANKING INDUSTRIES The Indian banking market is growing at an astonishing rate, with Assets expected to reach US$1 trillion by 2010. An expanding economy, middle class, and technological innovations are all ontributing to this growth. The country’s middle class accounts for over 320 million people. In correlation with the growth of the economy, rising income levels, increased standard of living, and affordability of banking products are promising factors for continued expansion. 9 The Indian banking Industry is in the middle of an IT revolution, Focusing on the ex pansion of retail and rural banking. Players are becoming increasingly customer – centric in their approach, which has resulted in innovative methods of offering new banking products and services. Banks are now realizing the mportance of being a big player and are beginning to focus their attention on mergers and acquisitions to take advantage of economies of scale and/or comply with Basel II regulation. â€Å"Indian banking industry assets are expected to reach US$1 trillion by 2010 and are poised to receive a greater infusion of foreign capital,† says Prathima Rajan, analyst in Celent's banking group and author of the report. â€Å"The banking industry should focus on having a small number of large players that can compete globally rather than having a large number of fragmented players. UPCOMING FOREIGN BANKS IN INDIA By 2009 few more names is going to be added in the list of foreign banks in India. This is as an aftermath of the sudden interest shown 10 by Reserve Bank of India paving roadmap for foreign banks in India greater freedom in India. Among them is the world's best private bank by EuroMoney magazine, Switzerland's UBS. The following are the list of foreign banks going to set up business in India :- †¢Royal Bank of Scotland †¢ †¢Switzerland's UBS †¢ †¢US-based GE Capital †¢ †¢Credit Suisse Group †¢ †¢Industrial and Commercial Bank of China WE UNDERSTAND YOUR WORLD The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an ‘in principle' approval from the 11 Reserve Bank of India (RBI) to set up a bank in the private sector, as part of the RBI's liberalization of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of ‘HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995. HDFC is India's premier housing finance company and enjoys an impeccable track record in India as well as in international markets. Since its inception in 1977, the Corporation has maintained a consistent and healthy growth in its operations to remain the market leader in mortgages. Its outstanding loan portfolio covers well over a million dwelling units. HDFC has developed significant expertise in retail mortgage loans to different market segments and also has a large corporate client base for its housing related credit facilities. With its experience in the financial markets, a strong market reputation, large shareholder base and unique consumer franchise, HDFC was ideally positioned to promote a bank in the Indian nvironment. HDFC Bank began operations in 1995 with a simple mission : to be a 12 â€Å" World Class Indian Bank. † We realized that only a single minded focus on product quality and service excellence would help us get there. Today, we are proud to say that we are well on our way towards that goal. COMPANY PROFILE STRONG NATIONAL NETWORK 13 HDFC BANK As of March 31, 2008, the Bank’s di stribution network was at 761 Branches and 1977 ATMs in 327 cities as against 684 branches March 2006 March 2007 March 2008 Citied 228 316 327 Branches 535 684 761 ATMs 1323 1605 1977 14 nd 1,605 ATMs in 320 cities as of March 31, 2007. Against the regulatory approvals for new branches in hand, the Bank expects to further expand the branch network by around 150 branches by June 30, 2008. During the year, the Bank stepped up retail customer acquisition with deposit accounts increasing from 6. 2 million to 8. 7 million and total cards issued (debit and credit cards) increasing from 7 million to 9. 2 million. Whilst credit growth in the banking system slowed down to about 22% for the year ended 2007-08, the Bank’s net advances grew by 35. 1% with retail advances growing by 38. % and wholesale advances growing by 30%, implying a higher market share in both segments. The transactional banking business also registered healthy growth With cash management volumes increased by around 80% and trade services volumes by around 40% over the previous year. Portfolio quality as of March 31, 2008 remained healthy with gross nonperforming assets at 1. 3% and net non-performing assets at 15 0. 4% of total customer assets. The Bank’s provisioning policies for specific loan loss provisions remained higher than regulatory requirements. TECHNOLOGY USED IN HDFC BANK In the era of globalization each and every sector faced the stiff competition from their rivals. And world also converted into the flat from the globe. After the policy of liberalization and RBI initiatives to take the step for the private sector banks, more and more changes 16 are taking the part into it. And there are create competition between the private sector banks and public sector bank. Private sector banks are today used the latest technology for the different transaction of day to day banking life. As we know that Information Technology plays the vital role in the each and every ndustries and gives the optimum return from the limited resources. Banks are service industries and today IT gives the innovative Technology application to Banking industries. HDFC BANK is the leader in the industries and today IT and HDFC BANK together combined they reached the sky. New technology changed the mind of the customers and changed the queue concept from the history banking transaction. Today there are different channels are available for the banking transactions. We can see that the how technology gives the best results in the below diagram. There are drastically changes seen in the use of Internet banking, in a year 2001 (2%) and in the year 2008 ( 25%). These type of technology gives the freedom to retail customers. 17 Centralized Processing Units Derived Economies of Scale Electronic Straight Through Processing Reduced Transaction Cost Data Warehousing , CRM Improve cost efficiency, Cross sell Innovative Technology Application Provide new or superior products HDFC BANK is the very consistent player in the New private sector banks. New private sector banks to withstand the competition from public sector banks came up with innovative products and superior service. 2001 18 Branches 43% ATM 40% Phone Banking 14% Internet 2% Mobile 1% 2005 Branches 17% ATM 45% Phone Banking 12% Internet 25% Mobile 1% ( % customer initiated Transaction by Channel ) 19 HDFC BANK PRODUCT AND CUSTOMER SEGMENTS PERSONAL BANKING Loan Product Deposit Product Investment & Insurance †¢Auto Loan †¢Loan Against Security †¢Loan Against Property †¢Personal loan †¢Credit card †¢2-wheeler loan †¢Commercial vehicles finance †¢Home loans †¢Retail business banking †¢Tractor loan †¢Working Capital Finance †¢Construction Equipment Finance †¢Health Care Finance †¢Education Loan †¢Gold Loan †¢Saving a/c †¢Current a/c †¢Fixed deposit †¢Demat a/c †¢Safe Deposit Lockers †¢Mutual Fund †¢Bonds †¢Knowledge Centre †¢Insurance †¢General and Health Insurance †¢Equity and Derivatives †¢Mudra Gold Bar 20 Cards Payment Services Access To Bank †¢Credit Card †¢Debit Card †¢Prepaid Card —————————- —- Forex Services —————————- —- †¢Product & Services †¢Trade Services †¢Forex service Branch Locater †¢RBI Guidelines †¢NetSafe †¢Merchant †¢Prepaid Refill †¢Billpay †¢Visa Billpay †¢InstaPay †¢DirectPay †¢VisaMoney Transfer †¢e–Monies Electronic Funds Transfer †¢Online Payment of Direct Tax †¢NetBanking †¢OneView †¢InstaAlert MobileBanking †¢ATM †¢Phone Banking †¢Email Statements Branch Network 21 WHOLESALE BANKING Corporate Small and Medium Enterprises Financial Inst itutions and Trusts †¢Funded Services †¢Non Funded Services †¢Value Added Services †¢Internet Banking †¢Funded Services †¢Non Funded Services †¢Specialized Services †¢Value added services †¢Internet Banking BANKS †¢Clearing Sub- Membership †¢RTGS – submembership †¢Fund Transfer †¢ATM Tie-ups †¢Corporate Salary a/c †¢Tax Collection Financial Institutions Mutual Funds Stock Brokers Insurance Companies Commodities Business Trusts BUSINESS MIX 22 Total Deposits Gross Advances Net Revenue Retail Wholesale †¢HDFC Bank is a consistent player in the private sector bank and have a well balanced product and business mix in the Indian as well as overseas markets. †¢Customer segments (retail & wholesale) account for 84% of Net revenues ( FY 2008) †¢Higher retail revenues partly offset by higher operating and credit costs. †¢Equally well positioned to grow both segments. . 23 NRI SERVICES Accounts & Deposits Remittances †¢Rupee Saving a/c †¢Rupee Current a/c †¢Rupee Fixed Deposits †¢Foreign Currency Deposits †¢Accounts for Returning Indians †¢North America †¢UK †¢Europe †¢South East Asia †¢Middle East †¢Africa †¢Others Quick remit IndiaLink Cheque LockBox Telegraphic/ Wire Transfer Funds Transfer Cheques/DDs/TCs Investment & Insurances Loans †¢Mutual Funds †¢Insurance †¢Private Banking †¢Portfolio Investment Scheme †¢Home Loans †¢Loans Against Securities †¢Loans Against Deposits †¢Gold Credit Card Payment Services Access To Bank †¢NetSafe †¢BillPay †¢InstaPay †¢DirectPay †¢Visa Money †¢Online Donation †¢NetBanking †¢OneView †¢InstaAlert †¢ATM †¢PhoneBanking †¢Email Statements †¢Branch Network 24 BUSINESS STRETEGY HDFC BANK mission is to be â€Å"a World Class Indian Bank†, benchmarking themselves against international standards and best ractices in terms of product offerings, technology, service levels, risk management and audit & compliance. The objective is to build sound customer franchises across distinct businesses so as to be a preferred provider of banking services for target retai l and wholesale customer segments, and to achieve a healthy growth in profitability, consistent with the Bank's risk appetite. Bank is committed to do this while ensuring the highest levels of ethical standards, professional integrity, corporate governance and regulatory compliance. Continue to develop new product and technology is the main business strategy f the bank. Maintain good relation with the customers is the main and prime objective of the bank. HDFC BANK business strategy emphasizes the following : 25 †¢Increase market share in India’s expanding banking and financial services industry by following a disciplined growth strategy focusing on quality and not on quantity and delivering high quality customer service. †¢Leverage our technology platform and open scaleable systems to deliver more products to more customers and to control operating costs. †¢Maintain current high standards for asset quality through disciplined credit risk management. Develop in novative products and services that attract the targeted customers and address inefficiencies in the Indian financial sector. †¢Continue to develop products and services that reduce bank’s cost of funds. †¢Focus on high earnings growth with low volatility. 26 INSIDE HDFC BANK FIVE â€Å"S† , PART OF KAIZEN WORK PLACE TRANSFORMATION Focus on effective work place organization Believe in â€Å" Small changes lead to large improvement † Every successful organization have their own strategy to win the race in the competitive market. They use some technique and methodology for smooth running of business. HDFC BANK also aquired the Japanese technique for smooth running of work and effective work place organization. Five ‘S’ Part of Kaizen is the technique which is used in the bank For easy and systematic work place and eliminating unnecessary things from the work place. BENEFIT OF FIVE â€Å"S† 27 †¢It can be started immediately. †¢Every one has to participate. †¢Five â€Å" S† is an entirely people driven initiatives. †¢Brings in concept of ownership. †¢All wastage are made visible. FIVE ‘S’ Means :- S-1 SORT SEIRI S-2 SYSTEMATIZE SEITON S-3 SPIC-N-SPAN SEIRO S-4 STANDARDIZE SEIKETSU S-5 SUSTAIN SHITSUKE (1) SORT :- It focus on eliminating unnecessary items from the work place. It is excellent way to free up valuable floor space. It segregate items as per â€Å"require and wanted†. (2) SYSTEMATIZE :- Systematize is focus on efficient and effective Storage method. Frequently Requir ed Less Frequently Requir ed Remove everything from workplace Junk Wanted but not Required Junk 28 That means it identify, organize and arrange retrieval. It largely focus on good labeling and identification practices. Objective :- â€Å"A place for everything and everything in its place†. (3) SPIC- n – SPAN :- Spic-n-Span focuses on regular clearing and self nspection. It brings in the sense of ownership. (4) STANDERDIZE :- It focus on simplification and standardization. It involve standard rules and policies. It establish checklist to facilitates autonomous maintenance of workplace. It assign responsibility for doing various jobs and decide on Five S frequency. (5) SUSTAIN:- It focuses on definin g a new status and standard of organized work place. Sustain means regular training to maintain standards developed under S-4. It brings in self- discipline and commitment towards workplace organization. 29 LABELLING ON FILE FILE NUMBER SUBJECT FROM DATE TO DATE OWNER BOX LABEL For Example 1 / 3 / A / 6 1 – Work Station (1) 3 – Drawer (3) A – Shelf (A) 6 – File Number ( 6) 30 COLOUR CODING OF FILES DEPARTMENT Welcome Desk Personal Banker Teller Relationship Manager Branch Manager Demat Others In the HDFC BANK each department has their different color coding apply on the different file. Due to this everyone aware about their particular color file which is coding on it and they save their valuable time. It is a part of Kaizen and also included in the system of the Five ‘S’. Logic behind it that , the color coding are always differentiate the things from the similar one. 31 HUMAN RESOURCES The Bank’s staffing needs continued to increase during the year particularly in the retail banking businesses in line with the business growth. Total number of employees increased from 14878 as of March31,2006 to 21477 as of March 31, 2007. The Bank continues to focus on training its employees on a continuing basis, both on the job and through training programs conducted by internal and external faculty. The Bank has consistently believed that broader employee ownership of its shares has a positive impact on its performance and employee motivation. The Bank’s employee stock option scheme so far covers round 9000 employees. 32 RUPEE EARNED – RUPEE SPENT It is more important for every organization to know about from where and where to spent money. And balanced between these two things rupee earned and rupee spent are required for smooth running of business and financial soundness. This type of watch can control and eliminate the unnecessary spending of business. In this diagram it include both things from where Bank earned Rupee and where to spent. 33 HDFC BANK earned from the ‘Interest from Advances’ 51. 14 % , ‘Interest from Investment’ 27. 12 %, bank earned commission exchange and brokerage of 15. 25 %. These are the major earning sources of the bank. Bank also earned from the Forex and Derivatives and some other Interest Income. Bank spent 39. 75 % on Interest Expense, 30. 27 % on Operating Expense and 14. 58 % on Provision. Bank also spent Dividend and Tax on dividend, Loss on Investment , Tax. As we discuss above that balancing is must between these two for every organization especially in the era of globalization where there are stiff competition among various market players. RECENT DEVELOPMENT 34 The Reserve Bank of India has approved the scheme of amalgamation of Centurion Bank of Punjab Ltd. ith HDFC Bank Ltd. with effect from May 23, 2008. All the branches of Centurion Bank of Punjab will function as branches of HDFC Bank with effect from May 23, 2008. With RBI’s approval, all requisite statutory and regulatory approvals for the merger have been obtained. 35 The combined entity would have a nationwide network of 1167 branches; a strong deposit base of around Rs. 1,22, 000 crores and net advances of around Rs. 89,000 crores. The balance sheet size of the combined entity would be over Rs. 1,63,000 crores. Merger with Centurion Bank of Punjab Limited On March 27, 2008, the shareholders of the Bank accorded their consent to a scheme of amalgamation of Centurion Bank of Punjab Limited with HDFC Bank Limited. The shareholders of the Bank approved the issuance of one equity share of Rs. 10/- each of HDFC Bank Limited for every 29 equity shares of Re. 1/- each held in Centurion Bank of Punjab Limited. This is subject to receipt of Approvals from the Reserve Bank of India, stock exchanges and Other requisite statutory and regulatory authorities. The shareholders Also accorded their consent to issue equity shares and/or warrants onvertible into equity shares at the rate of Rs. 1,530. 13 each to HDFC Limited and/or other promoter group companies on preferential basis, subject to final regulatory approvals in this regard. The Shareholders of the Bank have also approved an increase in the authorized capital from Rs. 450 crores to Rs. 550 crores. 36 Promoted in 1995 by Housing Development Finance Corporation (HDFC), India's leading housing finance company, HDFC Bank is one of India's premier banks providing a wide range of financial products and services to its over 11 million customers across hundreds of Indian cities using multiple distribution channels including a pan-India network of branches, ATMs, phone banking, net banking and mobile banking. Within a relatively short span of time, the bank has emerged as a leading player in retail banking, wholesale banking, and treasury operations, its three principal business segments. The bank's competitive strength clearly lies in the use of technology and the ability to deliver world-class service with rapid response time. Over the last 13 years, the bank has successfully gained market share in its target customer franchises while maintaining healthy rofitability and asset quality. 37 As on March 31, 2008, the Bank had a network of 761 branches and 1,977 ATMs in 327 cities. For the year ended March 31, 2008, the Bank reported a net profit of INR 15. 90 billion (Rs. 1590. 2crore), up 39. 3%, over the corresponding year ended March 31, 2007. As of March 31, 2008 total deposits were INR 1007. 69 billion, (Rs. 100,769 crore) up 47. 5% over th e corresponding year ended March 31, 2007. Total balance sheet size too grew by 46. 0% to INR 1,331. 77 billion (133177 crore). Leading Indian and international Publications have recognized the bank for its performance and quality. Centurion Bank of Punjab is one of the leading new generation private sector banks in India. The bank serves individual consumers, small and medium businesses and large corporations with a full range of financial products and services for investing, lending and 38 advice on financial planning. The bank offers its customers an array of wealth management products such as mutual funds, life and general insurance and has established a leadership ‘position'. The bank is also a strong player in foreign exchange services, ersonal loans, mortgages and agricultural loans. Additionally the bank offers a full suite of NRI banking products to Overseas Indians. On 29th August 2007, Centurion Bank of Punjab merged with Lord Krishna Bank (LKB), post obtaining all requisite statutory and regulatory approvals. This merger has further strengthened the geographical reach of the Bank in major towns and cities across the country , especially in the State of Kerala, in addition to its existing dominance in the northern part of the country. Centurion Bank of Punjab now operates on a strong nationwide ranchise of 404 branches and 452 ATMs in 190 locations across the country, supported by employee base of over 7,500 employees. In addition to being listed on the major Indian stock exchanges, the Bank’s shares are also listed on the Luxembourg Stock 39 Exchange. ACHIEVEMENT IN 2007 Business Today- Monitor Group survey One of India's â€Å"Most Innovative Companies† Financial Express- Ernst & Young Award Best Bank Award in the Private Sector category 40 Global HR Excellence Awards – Asia Pacific HRM Congress: ‘Employer Brand of the Year 2007 -2008' Award – First Runner up, & many more Business Today ‘Best Bank' Award Dun & Bradstreet – American Express Corporate Best Bank Award 2007 ‘Corporate Best Bank' Award The Bombay Stock Exchange and Nasscom Foundation's Business for Social Responsibility Awards 2007 ‘ Best Corporate Social Responsibility Practice' Award Outlook Money & NDTV Profit Best Bank Award in the Private sector category. The Asian Banker Excellence in Retail Financial Services Awards Best Retail Bank in India Asian Banker HDFC BANK Managing Director Aditya Puri wins the Leadership Achievement Award for India 41 SWOT ANALYSIS STRENGTH †¢Right strategy for the right products. †¢Superior customer service vs. competitors. WEAKNESSES †¢Some gaps in range for certain sectors. †¢Customer service staff need training. 42 †¢Great Brand Image †¢Products have required accreditations. †¢High degree of customer satisfaction. †¢Good place to work †¢Lower response time with efficient and effective service. †¢Dedicated workforce aiming at making a long-term career in the field. †¢Processes and systems, etc †¢Management cover insufficient. †¢Sectoral growth is constrained by low unemployment levels and competition for staff 3 Opportunities †¢Profit margins will be good. †¢Could extend to overseas broadly. †¢New specialist applications. †¢Could seek better customer deals. †¢Fast-track career development opportunities on an industry-wide basis. †¢An applied research centre to create opportunities for developing techniques to provi de added-value services. Threats †¢Legislation could impact. †¢Great risk involved †¢Very high competition prevailing in the industry. †¢Vulnerable to reactive attack by major competitors †¢Lack of infrastructure in rural areas could constrain investment. †¢High volume/low cost market is intensely ompetitive. 44 COMPETITIVE SWOT ANALYSIS WITH ICICI BANK STRENGTHS WEAKNESSES O P P O R T U N I T I E S S – O Strategies Strength: Large Capital base. Opportunity: Market Expansion. Strategy: Deep Penetration into Rural Market. W – O Strategies Weakness: Workforce Responsiveness. Opportunity: Outsourcing of Non – Core Business. Strategy: Outsource Customer Care & other E-Helps. T H R E A T S S – T Strategies Strength: Low operating costs Threat: Increased Competition from others Pvt. Banks. Strategy: Steps to Ensure Loyalty by old Customers. W – T Strategies Weakness: Not Equal to International Standards. Threat: Entry of many Foreign Banks. Strategy: Consider additional benefits 45 Detailed Analysis: i. Strength – Opportunity Analysis. Strength: It is well know that ICICI Bank has the largest Authorised Capital Base in the Banking System in India i. e. having a total capacity to raise Rs. 19,000,000,000 (Non – Premium Value). Opportunity: Seeing the present financial & economic development of Indian Economy and also the tremendous growth of the Indian Companies including the acquisition spree followed by them, it clearly states the expanding market for finance requirements nd also the growth in surplus disposal income of Indian citizens has given a huge rise in savings deposits – from the above point it is clear that there is a huge market expansion possible in banking sector in India. Strategy: From the analysis of Strength & Opportunity the simple and 46 straight possible strategy for ICICI Bank could be – to penetrate into the rural sector of India for expanding its market share as well as leading all other Pvt. Banks from a great gap. ii. Strength – Threat Analysis. Strength: ICICI Bank is not only known for large capital but also for having a ow operations cost though having huge number of branches and services provided. Threat: After showing a significant growth overall, India is able to attract many international financial & banking institutes, which are known for their state of art working and keeping low operation costs. Strategy: To ensure that ICICI Bank keeps going on with low operation cost & have continuous business it should simply promote itself well & provide quality service so as to ensure customer loyalty, therefore guaranteeing continuous business. 47 iii. Weakness – Opportunity Analysis. Weakness: It is well known that workforce responsiveness in banking sector is Very low in Indian banking sector, though ICICI Bank has better responsible staff but it still lacks behind its counterparts like HSBC, HDFC BANK, CITI BANK, YES BANK etc. Opportunity: In the present world, India is preferred one of the best places for out – sourcing of business process works and many more. Strategy: As international companies are reaping huge benefits after out- sourcing there customer care & BPO’s, this same strategy should be implemented by ICICI Bank so as to have proper customer ervice without hindering customer expectations. 48 iv. Weakness – Threat Analysis. Weakness: Though having a international presence, ICICI Bank has not been able to keep up the international standards in providing customer service as well as banking works. Threat: In recent times, India has witnessed entry of many international banks like CITI Bank, YES Bank etc which posses an external entrant threa t to ICICI Bank – as this Banks are known for their art of working and maintain high standards of customer service. Strategy: After having new entrants threat, ICICI Bank should come up with More additional benefits to its customer or may be even reduce some fees for any additional works of customers. 49 PROJECT ON PLASTIC MONEY PLASTIC MONEY PLASTIC MONEY I give the project on Plastic Money to bank. The objective behind this project is to increase the rich customers list in a bank. Plastic Money title itself says the use of Credit Card and Debit Card in day to day transaction of the business. I prepared the presentation on it and 50 submitted to bank and Bank already started work on this project. Idea behind this project is to sale the bulk product. Target customer Of this project are two parties one is Wholesaler and second is Retailer. Due to this idea bank also sell their swipe machine to wholesaler and create brand image in the market. The idea behind this, bank give the credit card swipe machine to wholesalers and retailers use the credit card of the bank. Bank gives the 50 days credit to their credit card holders. So here retailers can get benefit of long credit period and on the other side wholesalers can get the benefit of same day payment. As a result bank got the wide list of customers of wholesalers and retailers.

Irish Drama Essay

In the book â€Å"Blood and Oil: The Dangers and Consequences on America’s Growing Dependence on Imported Petroleum† by Michael T. Klare, he focuses on the growing attention that the natural resource of oil has had and for sometime has been the main focus of just how American foreign policy has been molded to gain, either by force or peace, oil. Klare offers an important look at U. S. national security policy in very turbulent regions of the world where most oil is black gold. The author argues that U. S. foreign and military policy has been increasingly driven by the need to ensure reliable access to foreign oil, especially in the Middle East, and that American foreign oil dependence continues to grow, U. S. forces in increasingly find themselves fighting to defend oil producing regions and supply routes. Klare points out his thesis by documenting the substantial and growing U. S. dependence on foreign oil and the problems it has creat4ed, Klare describes the increasing involvement of the United States in the Middle East since World War II and with the particularly close ties with Saudi Arabia as well as the negative consequences of this involvement has on American security. The authors writes in detail the latest phase of the story by analyzing the energy strategy adopted by the Bush administration in 2001 and how this has only reinforced U. S. dependency on foreign oil with this being especially true in the Persian Golf. Klare goes on to describe the administrations polices toward that region. In chapter five the author discusses the possible prospects for diversifying foreign oil supplies and concluding that this approach offers little hope of reducing U. S. reliance on the Gulf even though it would increase the chances of conflicts in other region. In one description Klare discusses how the U. S. oil dependence may increasingly turn towards conflict with Russia and China. The author summary of what the cost of oil dependency in the final chapter and briefly gives an alternative strategy which would detach our pursuits of energy from security commitments to foreign governments by reducing oil consumption and in the development of alternative energy sources. Michael Klare gives a good argument and shows just what the national security consequences of U. S. foreign oil dependence or consequences that have been overlooked. The theme throughout the book is that American leaders have gone to great lengths to secure oil and has made this a matter of national security to be able to safeguard it through the use of military force. The author well documents his writings with a great number of notes and uses primary sources. The most shocking is the current policies Bush has in place towards the Gulf and how Bush has a very detailed strategy for the American domination of the Persian Gulf for gaining great amounts of oil. This strategy has three goals; the first is the stability of Saudi Arabia, the second was removal of Saddam Hussein and to replace him with a stable government that could give more output for oil and finally pushing Iran for a more stable leadership change. As the lust for oil increases an increase of military response will be seen as a necessary and just cause for wars. Reference: Klare, M. T. (2004). Blood and oil: The dangers and consequences of America’s growing dependency on imported petroleum. New York: Henry Holt.

Quadratic Equation and Marks

Tak Nga Secondary School 2010-2011 Mid-year Exam Form 4 Mathematics (Paper I) Time allowed: 1 hour 15 minutes Class:________ Name:__________________( ) Marks: ________/ 60 Instructions: 1. Write your name, class and class number in the spaces provided on this cover. 2. This paper consists of THREE sections, A(1), A(2) and B. Each section carries 20 marks. 3. Attempt ALL questions in this paper. Write your answers in the spaces provided. Supplementary answer sheets will be supplied on request. Write your name and class number on each sheet. 4. Unless otherwise specified, all working must be clearly shown. . Unless otherwise specified, numerical answers should either be exact or correct to 3 significant figures. 6. The diagrams in this paper are not necessarily drawn to scale. Page 1 of 9 Section A(1) (20 marks) 3n ? 5m =4. 2 1. Make n the subject of the formula (3 marks) ____________________________________________________________ ___________________ __________________________________ __________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ___________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ 2. Calculate (? 3 + 5i ) ? (2 + 7i ) . 4 + 8i (6 marks) ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ _____ _______________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ Factorize (a) 2r 2 + 20r + 50 , (b) r 2 + 10r + 25 ? s 2 . (4 marks) ___________________________________________ _________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ _________ __________ Page 2 of 9 3. 4. If f ( x) = x 2 ? 1 and g ( x) = 3 x + 2 , find the value of 2 f (0) + 3 g (1) . (3 marks) ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ _______ ___________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ 5. Solve the equation 1 2 x ? = 3 by the quadratic formula. (Give the answer in surd form. ) 2 (4 marks) ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ _________ __________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ________________ ____________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ Page 3 of 9 Section A(2) (20 marks) 6. In the figure, the straight line passing through A and B is perpendicular to the straight line passing through A and C, where C is a point lying on the x-axis. (a) Find the equation of the straight line passing through A and B. (2 marks) ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ________ ____________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ (b) Find the coordinates of C. 3 marks) ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ______________ _____ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ _____________________ _______________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ Page 4 of 9 (c) Find the area of ? ABC. (3 marks) ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ _________________ __ 7. Consider the function f ( x) = x 2 + bx ? 20 , where b is a constant. It is given that the graph of y = f (x) passes through the point (5, 10). (a) Find b. 2 marks) ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ _________________ ___________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ (b) Let k be a constant. If the equation f ( x) = k has two distinct real roots, find the range of values of k. (3 marks) ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ __ __________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ Page 5 of 9 8. Suppose P(x) = 2 x 3 ? (h ? 1) x 2 ? 18 x + k . P(x) is divisible by (2x + 1). When P(x) is divided by (x – 2), the remainder is – 40. (a) Find the values of h and k. (4 marks) ____________________________________________________________ _____ ______________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________ ________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ (b) Factorize P(x) completely. (3 marks) ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ _________________ __ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ________________________ ____________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ Page 6 of 9 Section B (20 marks) 9. It is given that ? and ? are the two roots of the equation 2Ãâ€"2 + 8x ? = 0, where ? > ?. (a) Write down the values of ? + ? and . (2 marks) ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ (b) Find the value of each of th e following expressions without solving the equation. (i) ? 2 + ? 2 (ii) ? ? ? (iii) ? 2 ? 2 (6 marks) ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____ ________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ (c) Form a quadratic equation with roots ? 2 + ? 2 and ? 2 ? ? 2 . (2 marks) ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ __________________________________ __________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ Page 7 of 9 10. It is given that f ( x) = ? 2 x 2 ? 6 x + c . The graph of y = f ( x) cuts the x-axis at A and B and also cuts the y-axis at C(0, 20). (a) Find the value of c. (1 mark) ______________________________________ ______________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ (b) Find the coordinates of A and B. (2 marks) ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ __________________ __________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ (c) Find the area of ? ABC . (2 marks) ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ _____ _______________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ Page 8 of 9 (d) By the method of completing square rewrite the equation y = f ( x) in the form y = a( x ? h) 2 + k . Find the vertex of the graph and axis of symmetry of the graph. (3 marks) ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ___ _________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ _____________________________ _______________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ (e) Find the domain and co-domain of f(x). 2 marks) ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ___ _________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ __________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ ____________________________________________________________ ___________________ END OF PAPER Page 9 of 9

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A Paper on Apprenticeship in Chemical Industries Essay I would like to acknowledge and extend my heartfelt gratitude to the following persons who have made the completion of this summer project: Our college, METAS ADVENTIST COLLEGE, for giving this opportunity. My college mentor Mr. D. Mukherjee Sir for his vital encouragement and support. Reliance industries ltd. , India’s world renowned corporate house for giving me a wonderful platform to undergo this summer project. Mr. Himanshu Bhatt (HOD), for his good leadership and leading me to the right places. Mr. Suresh Lachhwani, HR Manager for his understanding and assistance. Mr. Geyal Bhatt,HR manager for his constant reminders and much needed motivation. Mr. Vijay Shethna, HR Manager for his guidance. Mr. Naman Buch Mr. Giriraj Mistry for their valuable support and help throughout my project. Most especially to my family and friends. And to God who made all things possible COMPANY PROFILE The Reliance Group, founded by Dhirubhai H. Ambani (1932-2002), is Indias largest private sector enterprise, with businesses in the energy and materials value chain. Groups annual revenues are in excess of USD 27 billion. The flagship company, Reliance Industries Limited, is a Fortune Global 500 company and is the largest private sector company in India Backward vertical integration has been the cornerstone of the evolution and growth of Reliance. Starting with textiles in the late seventies, Reliance pursued a strategy of backward vertical integration in polyester, fibre intermediates, plastics, petrochemicals, petroleum refining and oil and gas exploration and production to be fully integrated along the materials and energy value chain. The Groups activities span exploration and production of oil and gas, petroleum refining and marketing, petrochemicals (polyester, fibre intermediates, plastics and chemicals), textiles and retail. Reliance enjoys global leadership in its businesses, being the largest polyester yarn and fibre producer in the world and among the top five to ten producers in the world in major petrochemical products. The Group exports products in excess of USD 15 billion to more than 100 countries in the world. There are more than 25,000 employees on the rolls of Group Companies. Major Group Companies are Reliance Industries Limited (including main subsidiaries Reliance Petroleum Limited and Reliance Retail Limited) and Reliance Industrial infrastructure Limited. RELIANCE AT A GLANCE This is the story of a company with a vision of how it grew from being a small trading unit to be ranked among the top 50 emerging market companies in the world. It is the story of how a company helped place India firmly on the world industrial scenario. Taking with a family, a growing family that includes collaborators, suppliers, customers, employees and the largest based in the country. It is the story of how company’s vision has extended to include newer challenges, new goals and most of all it is a story of a company where the â€Å"Growth is Life†. He (Mr. Dhirubhai Ambani) made a beginning by setting up a company viz. Reliance Commercial Corporation. â€Å"Reliance† means reliability, which is the main principle of any business and we believe that this success in business lies in the principle. He created an empire of Reliance in the various fields such as PETROCHEMICALS, POLYMERS, TEXTILES AND PETROLEUM. The expert team of the technocrats of the World Bank has come to conclusions that reliance textile unit is the top most quality conscious textile unit among the developed countries. Reliance Commercial Corporation went public in the year 1971. In the next few years the company made a massive investment exceeding 40,000 cores of rupees in the industrial areas of petroleum, Gas, Chemicals, Textile, Special Economic Zones and life sciences and established supremacy in diverse industrial areas which took the Reliance group to the peak of Industrial areas. History of Reliance – Hazira Reliance Industries Ltd, Hazira started in 1988. RIL, Hazira is one of the flagship companies of reliance group. It is largest integrated Petrochemicals and polyester complex of India. It dealt with various commodities including Nylon and Rayon. Eight years later it started the manufacturing of synthetic fabrics in February 1996. Eight years later it is started with the manufacturing of synthetic fabrics under the brand name of â€Å"Vimal† in textile mills at Naroda. In three years Reliance establish itself as the largest textile group in the country. The Reliance Industries Ltd, Hazira Manufacturing Division at Hazira near Surat in Gujarat is situated in 750 acres land on the banks of river Tapti. The land when procured was very low and marshy and required extensive site development including 7 million cubic meter of soil filling to raise the ground level upto 6ft. In order to protect the environment and avoid ecological disaster, conventional methods were employed to pump out the river sand for hydraulic filling. The marshy soil with load bearing capacity called for extensive pilling work to be carried out. In an unprecedented construction activity around 18,000 piles were driven for the first phase in about 6 months time. Reliance adopted the unique concept of implementing the Phase 1 down stream plants at Hazira with imported raw material (Ethylene) and intermediates (Ethylene Dichloride, EDC) to ensure completion and commissioning of the plants in 24 months time. Reliance is the first complex in the world to starts operations based on imported Ethylene, British Petroleum followed then. Ethylene unloading terminal is built in collaboration with LT and LGA of Germany. Ethylene storage is one of the largest in the world. It has 2 tanks with uble wall protection and concrete wall outside as an advance safety feature Contribution to the economy Reliance Group revenue is equivalent to about 3. 5% of India’s GDP. The Group contributes nearly 10% of the country’s indirect tax revenue and over 6% of India’s export. Reliance is trusted by an investor family of over 3. 1% million-India largest. Abbreviations and acronyms AITT All-India Trade Test AOCP attendant operator (chemical plant) API active pharmaceutical ingredient ATI advanced training institutes. ATS Apprenticeship Training Scheme BTC basic training centre cGMP current good manufacturing practices CTS Craftsmen Training Scheme DCS distributed control system DGET Directorate General of Employment and Training GDP gross domestic product HOCL Hindustan Organic Chemicals Limited HRD human resources development HRM human resources management ITC industrial training centre ITI industrial training institute MITI model industrial training institute NAC National Apprenticeship Certificate NSCI National Safety Council of India NCVT National Council of Vocational Training. PLC programmable logic controller RD research and development RIC related instruction centre RIL Reliance Industries Limited SCVT State Council for Vocational Training SHE safety, health and environment SOP standard operating procedures SSI mall-scale industry VET vocational education and training INTRODUCTION OF CHEMICAL INDUSTRIES The chemical industry is a base of modern society. It is huge, one of the largest industries in the world. As societies and economies grow, so does the chemical industry. It is of strategic importance to the sustainable development of national economies. The world chemical industry employs an estimated 14 million workers and accounts for about 10 percent of national GDP in developed countries. World trade in chemicals reached a record US$700 billion, and the industry is still growing. The chemical industry in Western Europe shows steady growth, with annual averaged growth of over 4 per cent. The Asian chemical industry shows an increase reaching almost two-digit growth every year. The chemical industry keeps improving our standard of living and provides many of the essentials that our society needs. The chemical industry produces more than 70,000 products. It is a highly capitalized industry. Much of the manual work has been replaced by automation, but significant parts of the operation still rely on human input. Workers’ skills are therefore crucial to the stable production and growth of the industry. The aim of this study is to explore in depth some practices of vocational education and training (VET) in the chemical industry in India, which is one of the leading chemical producers in Asia. Overview of the Chemical Industry in India The chemical industry is one of the oldest industries in India. It not only plays a crucial role in meeting people’s daily needs but also significantly contributes to the industrial and economic growth of the country. In 2004, the total sales of the Indian chemical industry were about US$28 billion, or about 2 per cent of global chemical sales, which stand at about US$1. 7 trillion. It is the third largest in Asia and ranks at 12th in world chemical production. Some statistics on the contribution of the Indian chemical industry to the national economy are given below: The Indian chemical industry at a glance in 2005 Total sales: US$32 billion. The chemical industry constitutes: – 7. 5 per cent of India’s total GDP; – 10 per cent of India’s total exports; and – 12 per cent of industrial production in India. Unionized chemical workers account for 17 per cent of the total unionized workforce (or about 1 million unionized workers in the chemical industry). 20 per cent of excise and import duty collection The Indian chemical industry is highly fragmented. The primary cause of the fragmentation is due to the Government’s corporate licensing policies, allowing various sizes of chemical firms in order to address the supply and demand gap of chemical products. The sectoral classification of the Indian chemical industry in 2004 is given in figure 1. The dyestuff sector is one of the important segments in the chemical industry in India, which is closely related with other chemical sectors. The textile industry is the largest consumer of dyestuffs, nearly 80 per cent of total dyestuff production. While in the 1950s, India imported dyestuff, the country’s dyestuff sector has grown into a very strong industry and has become a major foreign currency earner. India has emerged as a global supplier of dyestuff and dye intermediates, in particular reactive, acid, vat and direct dyes. Fertilizers and pesticides played an important role in the â€Å"Green Revolution† of the 1960s and 1970s. But the consumption of pesticides in India has been decreasing, and is now lower than any other developing country. India now turns to be an exporter of agrochemicals, showing an impressive growth in the last five years. In 2004, fertilizers accounted for about 18 per cent of India’s total chemical production. Indian chemical industry: Sectoral classification, 2005 Fertilizers; 18% Man-made fibres; 16% Pharmaceuticals; 15% Organic chemicals; 15% Soap toiletries; 11% Polymers; 6% Inorganic chemicals; 8% Paints dyes; 5%. Pesticides; 3% Other chemicals; 3% National framework of vocational education and training (VET) Introduction In 1947 India was independent. In the early 1950s, India launched a five-year plan with massive industrializing drives to stimulate workers to acquire high skills. To meet this end, the Directorate General of Employment and Training (DGET) in the Union Ministry of Labour initiated the Craftsmen Training Scheme (CTS) by establishing about 50 ITIs for imparting skills in various vocational trades to meet the increasing skilled workforce requirements for the advancement of technologies and the industrial growth of the country. VET is a concurrent subject of both central and state Governments in India. VET-related matters, such as the development of training schemes, training policies, training standards, training procedures, organization of trade tests and issuance of certifications, are the responsibility of the central Government, whereas the implementation of training schemes largely rests with state Governments. The central Government created the National Council of Vocational Training (NCVT), a tripartite body representing central Government, employers and trade unions. Similarly, the State Council for Vocational Training (SCVT) was established at the state level, with the same purposes as the NCVT. At the national level, at present there are two main vocational training initiatives, which are the CTS and the ATS. 1 The Government and chemical companies have dual responsibility for providing workers with training under the Apprentices Act, 1961. Craftsmen Training Scheme (CTS) Objectives The objectives of the CTS are: 1. To ensure steady flow of skilled workers in all industrial/service sectors; 2. To raise the quality and quantity of industrial production by systematic training of workers; and 3. To reduce unemployment among the youth by equipping them with suitable skills for industrial workers. Salient features of the CTS Training is imparted in 50 engineering and 48 non-engineering trades through the industrial training institutes (ITIs) and the industrial training centres (ITCs) located throughout the country. The period of training varies from one to three years. The entry qualification varies from 8th to 12th class completed students, depending on the requirements of trade. The training institutes have necessary infrastructural facilities. These institutes are required to conduct training courses as per the training curriculum decided by the NCVT. All-India Trade Tests (AITTs) are conducted in January and July every year by the DGET. After the completion of the training at the ITIs and ITCs, trainees must appear in the All India Trade Tests. National Trade Certificates will be awarded to those who pass the tests. The Certificates are recognized by the central Government for the purpose of recruitment at the central Government and the state-owned corporations. About 70 per cent of the training period is allotted to practical training and the rest to theoretical training relating to trade theory, calculation and science, engineering, social studies including environmental science and family welfare. Broad-based modular training is offered in four central model industrial training institutes (MITIs). This training offers an advantage of re-orienting the training modules as per the changing skill requirements in the industry. Trades related to the chemical plant operators. The trades related to chemical plant operators, the period of training and their entry qualifications under the CTS are summarized in table 1. Table 1. Trade, period of training and entry qualifications for chemical plant operators under the CTS Trade Period of training Entry qualifications Maintenance mechanic(chemical plant) 2 years Passed 10th class examination with physics, chemistry and mathematics under 10+2 system of education or its equivalent. Instrument mechanic (chemical plant) (a) 2 years (b) 6 months. Passed 10th class examination under 10+2 system of education with physics, chemistry and mathematics as one of the subjects or its equivalent. Passed B. Sc. with physics and chemistry. Attendant operator (chemical plant) (a) 2 years (b) 6 months Apprenticeship Training Scheme (ATS) With the growing tempo of planned economy giving rise to increased industrial activity both in the public and the private sectors. Systematic trained manpower is vital for Industrial development and productivity. Apprenticeship training is the most important programme for training skilled workers for these industries. India is one among the very few countries having a comprehensive and systematic Apprenticeship Training Scheme. In order to regulate and control of training the Apprenticeship Act of 1850 was enacted. Later on Parliament considered it necessary to enact a more comprehensive Act as the old Act if 1850 was found quite inadequate and so instead of just amending it, the new Act containing more detailed provision was enacted on the unanimous acceptance of recommendations of Shiva Rao Committee in 1961. Subsequently Apprenticeship Rules were framed for smooth implementation of the Act in 1962 and it was enforced with effect from 1963. Its scope was extended in 1973 to cover Engineering Graduates and Diploma holders. At present 254 specified groups of Industries are brought under the purview of Act 137 trades are designed under the apprenticeship Act. The ATS is operated under the Apprentices Act, 1961. The law requires all companies to provide apprentice training to entry-level workers. Firstly, we will briefly discuss the aims and the background of the Act, followed by the discussion concerning the ATS. BRIEF OBJECTIVES OF THE APPRENTICESHIP ACT 1961 ARE : (i)To regulate the programme of training of apprentices in the industry so as to confirm to the prescribed syllabi, period of training etc prescribed by the Central Apprenticeship Council, and (ii)To utilize fully the facilities available in the industry for imparting practical training with a view of meeting the requirements of skilled workers in the Industries. TRAINING OF TRADE APPRENTICES CONSISTS OF : 1. Basic Training 2. On the job training or Shop floor Training. 3. Related Instructions. INTRODUCTION. The Apprenticeship Act, 1961, come into force with effect from Ist March, Craftsman Training was proposed to be imparted under the Industrial Conditions on the shop floor. PURPOSE OF THE APPRENTICESHIP ACT, 1961. The Apprenticeship Act, 1961provides for the regulation and control of training for Apprentices in the country. This Act has been enacted in order to regularise the programme of their practical training and to ensure fully utilisation of the available training facilities. The Apprenticeship Training Scheme has two fold objectives namely :- ( a )Maximum utilisation of training potential to relieve unemployment and ( b )To give more intensive training to the Apprentices so as to bring their level of skill to entertain specified standards. Evolution of the Apprentices Act, 1961 The National Apprenticeship Scheme started in 1959 on a voluntary basis. The Apprentices Act was enacted in 1961 and promulgated on 1 March 1962. Initially, the Act envisaged training of trade apprentices. The Act was amended in 1973 to include training of graduates and diploma engineers as â€Å"graduate† and â€Å"technician† apprentices, respectively. The Act was further amended in 1986 to bring it within its purview the training of the 10 + 2 vocational training system as â€Å"technician (vocational)† apprentices. Administration of the Apprentices Act, 1961 The responsibility of administering the Apprentices Act, 1961, lies in the DGET. The DGET is also responsible for implementation of the Act with respect to trade apprentices in the central Government through the undertakings and departments. This is done through six regional directorates of apprenticeship training located at Kolkata, Mumbai, Chennai, Hyderabad, Kanpur and Faridabad. State apprenticeship advisers are responsible for the implementation of the Act at the state level. In addition, the Department of Education in the Union Ministry of Human Resources Development (HRD) is responsible for the implementation of the Act with respect to graduate, technician and technician (vocational) apprentices. This is done through four boards of apprenticeship training located at Kanpur, Kolkata, Mumbai and Chennai. Under the Act, the chemical industry is included in the categories of manufacture of basic chemicals and chemical products and manufacture of rubber, plastic, petroleum and coal products. APPRENTICESHIP TRAINING SCHEME (ATS) The Central Apprenticeship Council is a responsible organ to the ATS. The Council advises the central Government on designing the policies and prescribing the standards and principles in respect of the ATS. It is a tripartite organ. The Union Minister of Labour is the Chairperson of the Council and the Minister of State for Education is the Vice-Chairperson. COVERAGE The apprenticeship training is obligatory on the part of employers in public and private establishments; they must have the requisite training infrastructures, as laid down in the Act. In 2005 nearly 18,000 establishments engaged in the apprentice training, of which 254 companies or groups of companies in the chemical industry were covered by The Apprentices Act. For the attendant operators in the chemical plant, chemical companies must hire one apprentice trainee for every ten workers, excluding non-skilled workers. QUALIFICATIONS AND RECRUITMENT OF TRADE APPRENTICES. A person male or female not less than 14 years of age is qualified for being engaged as Apprentices. The entry educational qualifications for the Apprentice vary from 8th class or equivalent matric with mathematics and Ph/Chem/Biology/ English as prescribed by CAC. The apprentice before engagement should also satisfy such standards of physical fitness as prescribed. The recruitment of apprentices is the responsibility of the employers . Employers can seek the assistance of Employment exchanges, Industrial Training Institutes, Directorate of Technical Education and Industrial Training, Apprenticeship section, Placement section or advertisement through press can be recruited in the month of Feb/Mar or Aug/Sept of every year against the assessed vacant seats. The apprentices recruited during March/September shall complete their apprenticeship training during either of these two months and this subsequently helps them to appear in the All India Trade Tests of Apprentices held in the months of April and October every year without any idol period between the completion date of training and the dates of All India Trade Tests. The establishment can recruit trade apprentices from either of the following categories 1. Passed out trainees of Industrial Training Institutes. 2. Freshers possessing minimum educational qualifications. BENEFITS TO WEAKER SECTIONS While recruiting apprentice employer has to ensure that scheduled castes/ scheduled tribes, minorities, physically handicapped and other weaker sections of the society get fair deal and are engaged as prescribed. CONTRACT OF APPRENTICESHIP Every person or if he/she is a minor his Guardian shall have to execute a contract of apprenticeship with employer in the prescribed form, which has to be registered with the concerned Apprenticeship Advisor. The Apprenticeship training will be imparted in pursuance of this contract. The employer and the apprentices shall carry out their obligations under this contract. If where the contract of apprentice is terminated through failure on the part of the employer to carry out the term of contract and condition ( as notified under apprenticeship rules 6), he shall pay to apprentice compensation as prescribed. In the event of premature termination of contract of apprentice for failure on the part of apprentice to carry out the term and condition of contract ( as notified under Apprenticeship Rule 1991 ). The surety at the request of apprentices hereby guarantor to the employer the payment of such amount as determined by the State Apprenticeship Advisor and towards the cost of training. The liability of surety is limited to amount equal to the three month stipend last drawn and with interest at 12% per annum. BASIC TRAINING AND RELATED INSTRUCTION The period of basic training is most of the cases is either one year or two years. Apprentices who have undergone institutional training of one or two years in I. T. Is are not required to under go basic training. The time to be spent on related instructions during this period is 7 hours/ week i.e. one day per week. Where an employer employs in his establishment to 250 or more workers the entire responsibility for imparting basic training to apprentices is the responsibility of the employer himself. In case an employer in his establishment less than 250 workers, he shall have to bear only 50 percent of the cost of the basic training, the other 50 percent is borne by the Government. As regards Related Instructions, it is imparted at the cost of Government. Employer is re-imbrued related instruction charges at the rate of Rs. 50 per apprentices per month, when he arranges to impart related instructions. SHOP FLOOR OR ON THE JOB TRAINING RELATED INSTRUCTIONS. The remaining period of Apprenticeship which in most of cases is one year or two years is on the job/shop floor training and it will be the entire responsibility of the responsibility of the employer whether he employs less than 250 workers in his establishment. Several employers may join together to form training-co-operatives for the purposes of providing on the job (practical) Training related instructions. Related Instructions will be imparted during this period also at the cost of the Government. The training will be according o the standards prescribed by the Government in consultation with the Central Apprenticeship Council or as laid down in the prescribed syllabi. OBILIGATION OF EMPLOYERS. The employer shall provide the apprentice with the training in the trade in accordance with the provisions of the Apprentices Act and the Rules made thereunder and in terms of the contract of Apprenticeship. If he is not himself qualified in the trade, he shall ensure that a duly qualified is placed in charge of the training of Apprentices. He shall look after the health, safety and welfare of Apprentices. If personal injury is caused to an apprentice by an accident arising out of in course of his training as an apprentices, his employer shall be liable to pay compensation in accordance with the provisions of the workmens compensation Act. An employer shall pay stipend to every apprentice during the entire period of apprenticeship training. The minimum rates of stipend are as follows :- First Year Rs. 820/- per month Second Year Rs 940/- per month Third Year Rs 1090/- per month Fourth Year Rs 1230/- per month Employer can pay any higher rates of stipend to attract better candidates . Apprentices shall not receive any Bonus or incentive money. Hostel accommodation if available may be provided to the Apprentices but this not obligatory under the Act. OBLIGATION OF APPRENTICE Every apprentice shall learn his trade conscientiously and diligently. He shall attend practical and related instruction classes regularly and shall carry out all lawful orders of his employers and superiors in the establishment. In the matter of conduct and discipline the apprentice shall be governed by the rules and regulations applicable to workers in the trade in the establishment. He will be a trainee and not a worker and shall not take part in any strike etc. He shall also carry out his obligations under the contract of Apprenticeship. HOURS OF WORK,LEAVE ETC. The weekly and daily hours of work of an apprenticeship shall not exceed the following:- Daily: Not more than 8 hours (includes the time spent on related instructions). Weekly : Total number of hours per week shall be 42 to 48 (including the time spent on related instructions. ) Trade apprentices during the third subsequent years of apprenticeship shall work for the same number of hours per week as the workers in the trade in the establishment in which the trade apprentice is undergoing apprenticeship training. No apprentice shall be engaged on training between the hours of 10 P. M and 6 A. M. or required to work overtime except with the prior approval of the Apprenticeship Advisor. An apprentice shall be entitled to have casual,/medical and extra-ordinary leave as per leave rules of the establishment. If no proper leave rules exist in the establishment the apprentice shall be entitled to total 37 days leave of different types i. e. casual 12 days, medical 15 days extra-ordinary 10 days. Grant of such leave shall be subject to the following conditions:- a)That every apprentice engaged in an establishment which works for 5 days in a week(with a total of 45 hours per week) shall put in minimum attendance of 200 days in a year out of which one sixth namely 33 days shall be devoted to related instructions and 167 days to practical training. b) That every apprentice engaged in an establishment which works for 5 1/2 days or 6 days in a week shall put in minimum attendance of 240 days in a year out of which one sixth namely 40 days shall be devoted to related instructions and 200 days to practical training. In case an apprentice could not put in minimum period of attendance or could not complete his essential part of training for circumstances beyond his control, his period of training could be extended for a period of up to six months under Apprenticeship Act rule 5(2). Employer has to continue to pay the stipend for the extended period of training. FINAL TRADE TEST At the end of their training the apprentices are trade tested by the National Council Of Vocational Training . These All India Trade Tests under the Apprentices Act 1961are held twice a year some time in April and October. Every apprentice who passes this test is awarded National Apprenticeship Certificate which has been recognized by the Central and State Governments for the purposes of appointments in subordinate posts and services. EMPLOYMENT ON COMPLETION OF APPRENTICESHIP TRAINING. It shall not be obligatory on the part of the employer to offer any employment to an apprentice nor shall it be obligatory on the part of the apprentice to accept an employment under the employer on successful completion of training unless it is specifically provided in the contract of Apprenticeship. SEAT ASSESD/ SEAT UTILISED AS ON 31. 12 . 2005 |S. NO. |SEAT ASSESD |SEAT UTILISED | | |PUBLIC SECTOR |PRIVATE SECTOR |TOTAL |PUBLIC SECTOR |PRIVATE SECTOR |TOTAL | |1. |2541 |2821 |5362 |1779 |1330 |3109 | The role of the chemical industry in the national VET framework Chemical companies take the following roles and initiatives as their commitments to the national vocational education system: a) To deliver basic and practical training for apprentices in the industry by the enterprise, with the whole cost borne by the enterprise; b). To appoint  the experts from these training centres as members of the curriculum committee at the national level to draft the curricula for the Craftsmen and Apprenticeship Training Programme; c) To appoint the experts from these training centres as examiners and paper setters for the Craftsmen, Apprenticeship and Instructor Training Programmes; and d) To appoint the experts from the training centres as members of advisory committees, such as the Central Apprenticeship Council, the NCVT, the State Apprenticeship e) Council and the SCVT, as well as advisory committees of ITIs and ATIs. The companies on their own fund their in-house and external training programmes for their employees. Liberalization of the Indian chemical market and VET When liberalization hit the Indian chemical industry in the early 1990s, most of the chemical companies – regardless of the number of employees – were affected by a massive drive of cost reduction due to increased competition stemming from globalization. Before liberalization arrived in the chemical industry, the Government of India devised protective schemes to protect its industry and domestic market. In fact, the chemical industry was one of the major forces urging the Government to take protective measures. The rationale was that if the industry were not protected, it would have been wiped out, causing a loss to India’s exchequer. Under the protected market, chemical companies produced only enough to make minimum profits. The Government restricted the production capacity through corporate licensing. Hence, there was no incentive for chemical companies to improve the quality of product, reduce production cost or replace outdated machines and equipment with state-of the- art high-tech production systems. Improving workers’ skills in order to increase productivity had been barely considered. Once workers were employed by chemical companies, they received initial training but nothing further. Liberalization and the substantial reduction of customs tariffs in 1991 due to globalization shocked the manufacturing sector, in particular the chemical industry. Globalization resulted in the closing down of many small and medium-sized chemical firms in India. To cope with emerging globalization, chemical companies needed to change their business manners and business practices. Cost-cutting was the only way for them to survive in a keenly competitive globalized market. Chemical companies also took drastic measures to reduce workers as an inst.